Welcome to WTA's Official Website!!
Click Here -> Water Leak Chart
Most common sentence we hear when we call customers about high consumption "Its a little leak it can't cause that much damage." Please view the above leak chart to see what a "little leak" can do. ALWAYS CHECK FOR LEAKS!
Click Here -> LOW INCOME HOUSEHOLD WATER ASSISTANCE PROGRAM (LIHWAP)
Click here -> See if you are eligible for the LIHWAP
Please follow the redirection link, print, fill out, and return to your local county assistance office.
Copies of all forms and applications can also be picked up at our office.
Office Address: Office Hours:
1901 Schadt Avenue 8:00 AM - 4:30 PM
Whitehall, PA 18052-3728 Monday - Friday
Source Water Protection Information
A Story Map of Whitehall Township Authority
Customers’ Responsibilities - Once water leaves our water main, its safe delivery becomes the customer's responsibility. This means that customers are responsible for their water service lateral, as well as the plumbing inside the home. The customer must protect the water meter from freezing, etc.. If the water meter must be replaced due to freezing, and or theft, the customer must purchase a new water meter from the Authority and pay for said installation. The Authority is only responsible for the water meter and curb stop.
Frequently asked Questions:
When are the water bills sent out? Water meter readings are taken on or around the 20th day of the month or quarter. Commercial accounts are billed monthly. The bills are sent out the first week of the month and due the last business day of that same month. Residential accounts are billed quarterly. The bills are sent out in the first week following the end of the quarter, and due on the last business day of that same month.
1st Quarter – Dec. 20 – Mar. 20, billing is sent out the first week of April.
2nd Quarter - Mar. 20 – Jun. 20, billing is sent out the first week of July.
3rd Quarter - Jul. 20 – Sep. 20, billing is sent out the first week of October.
4th Quarter - Sep. 20 – Dec. 20, billing is sent out the first week of January.
Why is my water consumption higher? There are a couple of reasons that could cause your water consumption to be higher. Leaky toilets, faucets, water softeners, outdoor hose bibs, and water heaters can increase water consumption. Leaky toilets are usually the #1 cause why your water consumption has increased. If your toilet is making any kind of hissing noise or not shutting down correctly, have it checked and fixed, to avoid high water consumption. It is common in the summer months for consumption to be higher due to customers filling swimming pools, gardening/landscaping, and washing vehicles.
How do I check for leaks?
1. Write down the meter reading before you go to bed. (Meter is usually located in your basement).
2. DO NOT use any water throughout the night.
3. Check the meter reading first thing in the morning.
If the readings are the same, there is no leak, if the reading has increased, water was used. You can turn the valves off at each sink and toilet until the reading on the water meter stops moving. ALWAYS CHECK TOILETS FIRST!
Click here -> Water Leak Chart
Why do I have low water pressure? The first thing we ask customers is if the water pressure is low throughout the entire home or just one specific fixture? If you are experiencing low pressure throughout the entire home, and we do not have a system issue, we ask if they have a water softener. If the answer is yes, we ask the customer to by-pass the water softener to see if the water pressure is restored. If the water pressure is normal, the problem may be the water softener. When a water softener malfunctions, the debris may back up into the fixtures in the home.
If the answer is no, we will send an employee to check the pressure in your home.
What is the hardness of the water and the PH? The hardness of our water is 12.85-17.52 grains per gallon or 220-300 milligrams per liter. The PH is 7.0 or higher.