Welcome to WTA's Official Website!!

”Providing quality service since 1947.”

Whitehall Township Authority provides water service for 2,908 connections (serving a population of 13,691) in Whitehall Township and North Whitehall Township. The Authority’s source of supply is groundwater. Please view our frequently asked questions below.

The Board of the Whitehall Township Authority meets on the third Monday of each month in the Authority building. All public meetings begin at 1:00 P.M. The public is invited to attend and to be heard on any issue relevant to the Authority.

WTA On-line Bill Pay by Debit/Credit Card:

https://www.diversifiedbillpay.com/v1/whitehall

Click Here -> ACH Sign-up Form
Please print, fill out, return to our office with a voided check, and current payment.

Click Here -> GO GREEN
Send an E-mail to: Whitehalladmin@whitehalltownshipauthority.org to sign-up for paperless billing.

Click Here -> Water Leak Chart
Most common sentence we hear when we call customers about high consumption
"It's just a little leak, it can't use that much water." Please view the above leak chart to see what a "little leak" can do. ALWAYS CHECK FOR LEAKS!

Click Here -> LOW INCOME HOUSEHOLD WATER ASSISTANCE PROGRAM (LIHWAP)
Click here -> See if you are eligible for the LIHWAP
Please follow the redirection link, print, fill out, and return to your local county assistance office.

Copies of all forms and applications can also be picked up at our office.

Office Address: Office Hours:

1901 Schadt Avenue 8:00 AM - 4:30 PM

Whitehall, PA 18052-3728 Monday - Friday

If you have any questions or general comments, you may contact the office at:

Phone: 610-770-1155

Fax: 610-770-8964

Email: whitehalladmin@whitehalltownshipauthority.org


Source Water Protection Information

A Story Map of Whitehall Township Authority

Current Customer Rates:

Schedule of Water Rates (effective as of January 1, 2020):
Water rate = $5.50 per 1,000 gallons for all water consumption

Public Record: - Water Quality Reports:

Water Quality Report 2021

Water Quality Report 2020

Water Quality Report 2019


Transparency in Coverage Rule:

Please select (here) and follow the link to view the readable files.

Please make note: The files will be available after July 1, 2022. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.


Board Members:

Henry R. Weber, Chairman

Richard L. Fahringer, Vice Chairman

Jason P. Szewczak, Secretary

Stanley R. Wimmer, Treasurer

Douglas Sammak, Assistant Treasurer/Secretary

Lisa A. Helm, Manager

David M. Backenstoe, Solicitor

Joseph N. Santilli, Engineer

Customers’ Responsibilities - Once water leaves our water main, its safe delivery becomes the customer's responsibility. This means that customers are responsible for their water service lateral, as well as the plumbing inside the home. The customer must protect the water meter from freezing, etc.. If the water meter must be replaced due to freezing, and or theft, the customer must purchase a new water meter from the Authority and pay for said installation. The Authority is only responsible for the water meter and curb stop.

Frequently asked Questions:

When are the water bills sent out? Water meter readings are taken on or around the 20th day of the month or quarter. Commercial accounts are billed monthly. The bills are sent out the first week of the month and due the last business day of that same month. Residential accounts are billed quarterly. The bills are sent out in the first week following the end of the quarter, and due on the last business day of that same month.

1st Quarter – Dec. 20 – Mar. 20, billing is sent out the first week of April.

2nd Quarter - Mar. 20 – Jun. 20, billing is sent out the first week of July.

3rd Quarter - Jul. 20 – Sep. 20, billing is sent out the first week of October.

4th Quarter - Sep. 20 – Dec. 20, billing is sent out the first week of January.

Why is my water consumption higher? There are a couple of reasons that could cause your water consumption to be higher. Leaky toilets, faucets, water softeners, outdoor hose bibs, and water heaters can increase water consumption. Leaky toilets are usually the #1 cause why your water consumption has increased. If your toilet is making any kind of hissing noise or not shutting down correctly, have it checked and fixed, to avoid high water consumption. It is common in the summer months for consumption to be higher due to customers filling swimming pools, gardening/landscaping, and washing vehicles.

How do I check for leaks?

1. Write down the meter reading before you go to bed. (Meter is usually located in your basement).

2. DO NOT use any water throughout the night.

3. Check the meter reading first thing in the morning.

If the readings are the same, there is no leak, if the reading has increased, water was used. You can turn the valves off at each sink and toilet until the reading on the water meter stops moving. ALWAYS CHECK TOILETS FIRST!

Click here -> Water Leak Chart

Why do I have low water pressure? The first thing we ask customers is if the water pressure is low throughout the entire home or just one specific fixture? If you are experiencing low pressure throughout the entire home, and we do not have a system issue, we ask if they have a water softener. If the answer is yes, we ask the customer to by-pass the water softener to see if the water pressure is restored. If the water pressure is normal, the problem may be the water softener. When a water softener malfunctions, the debris may back up into the fixtures in the home.

If the answer is no, we will send an employee to check the pressure in your home.

What is the hardness of the water and the PH? The hardness of our water is 12.85-17.52 grains per gallon or 220-300 milligrams per liter. The PH is 7.0 or higher.

Is there Fluoride in the water? No, we do not add Fluoride to our water system. (Please view the Water Quality Reports to find out more information about our Water System).